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Communications and collaboration are critical elements of business success. Companies that are able to successfully integrate communication and collaboration processes in their business workflows can lower expenses, increase efficiency, and realize the value of information assets they already have.
Part of this integration process involves integrating different communications methods and systems. Historically, e-mail (and related data, like calendar, contact, and task data), voice mail, and fax traffic have traveled on separate paths through communications networks, and they've been accessible through separate tools: computers, telephones, and fax machines. In the new world of work, employees require easier access to these communication types, leading to the integration of telephony, fax, and e-mail capabilities into desktop and mobile clients. The first set of unified messaging solutions put the emphasis on allowing individual users to originate different kinds of communications traffic, including desktop faxing and e-mail, but lacked an effective set of server-based reception, storage, management, and policy control capabilities. As the market matured, unified messaging systems added fax and voice mail capabilities to existing e-mail systems, but these improved products are typically tied to specific proprietary phone systems.
Microsoft® Exchange Server 2007 marks the start of the third wave
of unified messaging technology: robust, interoperable, server-based
tools that integrate with desktop and mobile clients to give information
workers access to voice, fax, and e-mail data from wherever they are
and allows users to use the telephone to manage their email, calendar,
and personal contacts.
Microsoft® Exchange Server 2007 with Unified Messaging Solutions
Unified messaging makes it possible for information workers to be productive from almost anywhere and during time that might otherwise be wasted, using a broad range of devices. The unified messaging features of Exchange Server 2007 help deliver the business benefits of unified messaging in four ways:
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Exchange Unified Messaging helps consolidate information in one place: the user’s inbox. Voice mail, faxes, e-mail, appointment data, and contacts appear in one place, making it easier for users to access, find, and act on them. |
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Exchange Unified Messaging helps save time by giving information workers access to the same set of inbox data wherever, and whenever, is most appropriate for them. Because people, workloads, and workflows differ, broadening access lets each person tailor their access patterns to best match their needs. This personalization helps increase individual information worker productivity, at the same time giving users more flexibility in how they choose to work. |
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Unified Messaging can reduce costs in two ways: it allows consolidation of voice messaging infrastructure; and it takes advantage of existing investment in Exchange servers, training, and infrastructure components. |
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As part of an overall unified communications strategy, Unified Messaging can be deployed in combination with other technologies, like Microsoft Office Live Communications Server 2005, to provide voice over IP (VoIP) telephony, call control, and instant messaging. Deploying Unified Messaging gives you an immediate way to build new business processes or improve and streamline existing processes, helping to prepare for future updates to your telephony and communications systems. |
Dialogic® 1000 Media Gateway Series
| The Dialogic® 1000 Media Gateway Series (DMG1000) allows for a well-planned, phased migration to an IP network, making it a smart solution for enterprises looking to enhance their legacy PBX equipment with new VoIP access and applications. Connected between a PBX or a digital handset and a LAN or WAN, the gateway converts proprietary digital PBX messages into a format suitable for transmission over standard IP networks. |  |
| Features | Benefits |
Suitable for small to medium enterprises and easy to install, configure, and maintain. Compatible with a variety of popular PBX and handset manufacturers including Alcatel, Avaya, Ericsson, Fujitsu, Mitel, NEC, Nortel, and Siemens. |
Protects investment in legacy telecommunications equipment and allows a controlled migration to IP technology |
| Designed, developed, and tested in Dialogic's state-of-the-art PBX lab and optimized for use in an enterprise environment. | Ideally suited for enterprise unified messaging applications (tested and certified with Microsoft Exchange UM) |
| Support for IP load balancing and IP fault tolerance | Allows the ability for inbound (TDM-to-IP) calls to round-robin between available media servers and automatically routes calls away from unresponsive media or proxy servers |
| Seamless interoperability with Dialogic® Host Media Processing software | Provides the option for customers to build enhanced applications on top of base gateway and PBX functions, and make those applications available on legacy handsets |
Find Out More
For further information on any of the products and services Briz (Asia) can offer you, please contact us at
Briz (Asia) Pte Ltd
Telephone +65 6748 1287
Fax +65 6748 7572
Email: sales@brizasia.com